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Privacy Policy

1. Introduction

Welcome to Patient First Medical Clinic and Diagnostics Center (“we,” “us,” or “our”). We care about your privacy and want you to understand how we collect, use, and safeguard your personal information. This Privacy Policy applies to our website, www.patientfirstphil.com (the “Website”). By visiting or using our Website, you agree to this Privacy Policy and our Terms of Use.


2. Information We Collect

We collect information in two ways: information you provide directly and data automatically gathered during your interaction with our Website.

  1. Information You Provide

    • Contact Details: Name, email address, phone number, or other details shared via our contact forms.

    • Health-Related Data: Any health or medical details you choose to share in messages or inquiries.

  2. Automatically Collected Information

    • Usage Data: We log how you navigate our Website (e.g., pages visited, links clicked) to analyze and improve the user experience.

    • Device Information: IP address, browser type, operating system, and other technical details that help us maintain security and functionality.


3. How We Use Your Information

We use the collected information to:

  • Provide Services: Respond to your inquiries, offer relevant health information, and deliver requested services.

  • Improve User Experience: Analyze how users interact with our Website to enhance design, features, and content.

  • Communicate Updates: Send information about changes to our policies or services when relevant.

  • Maintain Security: Monitor and prevent suspicious activity, fraud, or policy violations.


4. Legal Bases for Processing

We process personal information in accordance with the Philippine Data Privacy Act of 2012 and other applicable regulations. Our legal bases may include:

  • Consent: You have given clear permission for us to process your data for a specific purpose.

  • Contract: We need your information to provide services you requested.

  • Legitimate Interest: We have a valid interest in processing your data in ways that do not override your rights and freedoms (e.g., site security).


5. Sharing Your Information

We respect your privacy and only share your personal information under these circumstances:

  • With Service Providers: Trusted third parties who help operate our Website or manage data. These partners only access data as necessary and must protect it.

  • To Comply with Laws: When required by law or valid requests from public authorities.

  • For Legal Protection: If needed to enforce our Terms of Use, protect our rights, or investigate potential breaches.

  • Third-Party Links: Our Website may include links to other sites. We are not responsible for the privacy practices of these external websites. We encourage you to review the privacy policies of any site you visit.


6. Data Retention

We store your information only as long as needed to fulfill the purposes described above, comply with legal obligations, or resolve disputes. Afterward, we securely delete or anonymize the data.


7. Cookies and Similar Technologies

We use cookies or similar technologies to:

  • Remember Your Preferences: Save your settings and preferences for a consistent browsing experience.

  • Analyze Website Performance: Track usage patterns to improve our Website’s functionality.

  • Customize Content: Personalize content to make your visit more relevant.

You can control cookies in your browser settings. However, disabling cookies may limit certain features on our Website. For more details, see the relevant sections in our Terms of Use.


8. Security Measures

We use reasonable administrative, physical, and technical precautions to safeguard personal information from unauthorized access or disclosure. While we endeavor to protect your data, no security system is foolproof, and we cannot guarantee absolute security.


9. Children’s Privacy

Our Website is not intended for children under [13/18] without parental or guardian consent. We do not knowingly collect personal information from minors. If you believe a child has provided us personal information, please contact us so we can take appropriate action.


10. International Data Transfers

Although based in the Philippines, we may process or store your data in other countries with varying data protection laws. In all cross-border transfers, we ensure the data is protected in compliance with relevant legal requirements.


11. Your Rights

Depending on your location and applicable laws, you may have the right to:

  • Access Your Data: Request a copy of the personal information we hold.

  • Correct Errors: Update or correct inaccuracies in your data.

  • Delete or Restrict Use: Ask us to delete or limit the use of your data.

  • Withdraw Consent: If processing is based on your consent, you may withdraw it at any time.

To exercise these rights, please contact us at info@patientfirst.com.


12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal obligations. When we do, we will revise the Effective Date at the top of this page. Your continued use of our Website after any update signifies your acceptance of the revised Policy.


13. Contact Us

If you have questions, concerns, or wish to exercise any of your privacy rights, please reach out to us:

You may also contact or file a complaint with the Philippine National Privacy Commission if you believe your data privacy rights have been violated.

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